Meet our Case Managers & Detail Double Checkers.
Proactive in service and double checking every detail, our team of case managers and admin are here to make the process as stress-free as possible.
Scroll down to discover a little more about the team that will support your application through to completion.
With a never-wavering smile and the dedication of a warrior, our team leader Sarah is the linchpin to our case management team.
Hailing from an extensive background in both customer service and leadership, Sarah joined the company in 2018 having worked in the financial sector for over a decade.
Having finely tuned her team leader skills in her previous role as customer service team leader for national insurer, PaymentShield, Sarah quickly became a much-loved member not only with the team but with clients, lenders & conveyancers alike.
After just a few months with the company, thanks to Sarah’s dedication and clear talent, she was quickly promoted from case manager to team leader.
Overseeing and motivating our busy case management team on a daily basis, whilst simultaneously managing her own caseload, she is the definition of the perfect multi-tasker. Taking each and every challenge in her stride, she is pro-active, knowledgeable and ever praised by her happy clients.
In her spare time, Sarah is a true fitness junkie, with early morning workouts and lunchtime PT sessions to keep active. She also enjoys weekend walks, watching her favourite TV series, eating out and, weather permitting, the odd G&T in her beautiful garden bar.
Having previously worked for several years for national pensions advisory, Logistic Marketing nationwide, Amy joined the company back in 2017 bringing both her outstanding customer service skills and financial acumen to the team.
Professional, detail-orientated and exceptionally talented, Amy is extremely skilled when it comes to managing several complex mortgage applications simultaneously and we can safely say that keeping cool under pressure is her superpower.
Having worked within the team for several years now, Amy has intrinsic knowledge of all areas of buy to let. Well-versed in the complexities that bridging finance and development finance can bring, thanks to Amy’s comprehensive communication, she is seamlessly able to support complex applications and mitigate issues before they arise.
In her spare time, Amy enjoys the occasional tipple with friends, with a classic Disaronno and Coke her drink of choice. She is also an avid gamer with a flare for FPS games, so you can usually find her battling troops on Call of Duty with fellow member Chris.
Ashley joined our merry band of detail checking case managers having previously worked in the financial sector for several years.
Originally from Lancashire, Ashley started her career as a residential estate agent, quickly getting to grips with all areas of the property buying process. Strengthening her knowledge in the financial sector, Ashley went on to gain hands-on experience in the equity release realm, working with brands such as More2Life and Key.
At home, Ashley is devoted to her two adorable rescue Shih Tzu dogs – Izzy & Dizzy and spends most weekends taking them for long walks on the beach or through the local forest. When not cooking up a vegetarian feast in the kitchen, she also enjoys a good glass of Pinot Noir or Pinot Grigio but admits she is also occasionally partial to a good cocktail.
Abby joined the company as a mortgage administrator, bringing with her several years of invaluable experience in both administration and the property sector.
Having previously worked with lettings agents such as Fitton Estates, and NSW Properties, her extensive knowledge of each stage of the buying and rental process in both the commercial and residential sectors gave her the perfect foundation for her career within the complex realm of buy to let.
Professional, dedicated and with a ‘can do’ disposition, Abby is always ready to lend a hand to her fellow team members and having shown a natural flair for handling complex cases and a true passion for people, within a few short months of joining the company, Abby was promoted to the role of case manager.
In her spare time, Abby is an absolute animal lover and can usually be found caring for her five dogs and cat. Also a self-confessed foodie, Abby loves going out for food and the odd cocktail (or three) with her friends.
Originally from Liverpool, Aimee originally joined our team of tip-top administrators bringing with her an impressive background in case handling and customer service.
Having previously worked for over eight years as a case handler for financial institutions Barclays and CYBG (Clydesdale and Yorkshire Bank), followed by over two years for British online retailer Very in a range of areas such as complaints, insurance and data protection, Aimee had a fantastic foundation to launch her buy to let career.
Showing a real aptitude for dealing with the intricacies of specialist lending, it came as no surprise that due to her experience and unwavering enthusiasm for delivering customer excellence, Aimee was quickly promoted to the role of case manager. Diligent, hard-working and with a keen eye for detail, Aimee is an exceptional addition to our team and now supports countless landlords with their buy to let goals.
Outside the office, Aimee’s free time is mostly taken up by walks with her two adorable puggles, Bertie and Hugo. If not, she can usually be found faithfully cheering on Liverpool or going out for a cocktail (or five) with her friends.
Having amassed over 15 years of admin and customer service experience, Heather was well equipped to hit the ground running when she joined our busy team of administrators back in 2021.
Professional, positive and with a passion for people, Heather’s previous work included working as a customer service adviser for a specialist lettings agency, which piqued her interest in the property sector and gave her invaluable insights to the rental market.
Quick to show her natural talents for dealing with cases and clients seamlessly, it was no-surprise to any of us that Heather was promoted to the role of case manager, which now sees her liaising with professional landlords on a daily basis and supporting our wider team of buy to let specialists.
In her spare time, when Heather is not running around after her daughter or enjoying a music gig with friends, she can be found absorbed in a game of tennis. Although she says she is rubbish at actually playing, watching a good match is a favourite of hers and she even went to Wimbledon in 2020 to cheer on the players courtside.
Heather also has a true passion for history, and previously undertook a part time distance learning degree with Open University, graduating in 2017 with a First Class Honours. She has a particular love of Roman history, which saw her volunteer as a heritage tour guide at Hadrian’s Wall for several years and has even taken part in some archaeological digs.
Want to know more?
Head this way to discover more about our mortgage brokers and the rest of the team behind the scenes.