It’s Official – We’ve The Best Admin In The UK
Exciting news, are you ready for it…?
We officially have the best mortgage administrator in the whole of the UK!
We are chuffed to bits to announce that our Senior Technical Case Manager, Fran Bradshaw, was awarded Best Administrator in the British Specialist Lending Awards 2020.
Revealed in the online ceremony by Paul Adams, Sales Director at Pepper Money, we couldn’t be prouder that she has received industry praise for all of her hard work and dedication over the years.
Loved by the team, lenders and clients alike, Fran has long been a vital member of our case management team and her exemplary work as senior technical case manager not only helps each of our clients on a day to day basis but also supports the entire team in delivering gold standard service.
One client recently said:
“Fran looked after my case once I had decided which product I was going with - again incredible service; she really kept on top of things, there was constant communication and guidance through the process. Even after I had made my payment (and therefore most companies would stop caring), Fran was regularly in touch to make sure everything was going smoothly, right until the end. Very highly recommend using BTL broker.”
Commenting on her award, co-director Matt Hardman said:
“It goes without saying that Matthew and I are immensely proud of Fran and everything that she does for the team. She is pro-active, diligent and attacks potential issues head-on to ensure that our clients really do receive a seamless service.
She treats every application with the attention and detail that it deserves, never viewing them as transactional. With respect and appreciation for the real person on the other side of the case, her human-first approach has led to relationships that truly transcend business.
We’re over the moon that she has now received the recognition that she fully deserves, judged by some of the industry’s leading authorities”
Asked about her win, Fran said:
“I was extremely nervous when the ceremony started as I didn’t know what to expect, so when my name was called and the whole team erupted, it was an incredible feeling. I couldn’t stop laughing.
Now that it has sunk in a little, I am super proud of this achievement as it was the first year that this category was judged and the British Specialist Lending Awards are so highly regarded. I will definitely be celebrating with a glass of fizz or two.”
Fran is actually not the only team member to be nominated for an industry award this year as our Buy to Let specialist Duncan Winsland is also up for Best Buy to Let Broker in the British Mortgage Awards 2020, which are to be announced later this year.
We really do have a cohort of mortgage champions and you can find out more about the rest of our award-winning team, right here.