The Buy To Let Broker Awarded Feefo Platinum Trusted Service Award 2026
The Buy To Let Broker is delighted to confirm it has been recognised with Feefo’s Platinum Trusted Service Award, a prestigious accolade reserved for organisations that consistently deliver outstanding customer experiences year after year.
The Platinum Trusted Service Award is granted exclusively to businesses that have maintained Feefo’s Gold standard for three or more consecutive years. Achieving this recognition highlights The Buy To Let Broker’s ongoing commitment to its customers and its ability to uphold exceptional service standards, even as market conditions continue to change.
Introduced by Feefo in 2014, the Trusted Service Awards were created to spotlight businesses that lead with openness and integrity. Crucially, the awards are determined solely through verified customer feedback, making them one of the most credible measures of service excellence. In an environment where online reviews can sometimes lack authenticity, Feefo’s “Verified” status reassures consumers that every review is genuine and submitted by a real customer.
As we progress through 2026, customer expectations continue to evolve. While value for money remains important, confidence and trust now play a defining role in purchasing decisions. In an increasingly digital and AI-driven world, consumers are gravitating towards brands that feel dependable and human. This award recognises organisations such as The Buy To Let Broker that have embedded customer care at the core of their operations, transforming satisfaction into long-term loyalty and advocacy.
The Platinum award represents sustained excellence. To secure this recognition in 2026, The Buy To Let Broker achieved a minimum Feefo service rating of 4.5, supported by at least 50 verified customer reviews each year since 2023, demonstrating consistent performance over a three-year period.
Matthew Rowne CeMAP, Director at The Buy To Let Broker, commented:
“Receiving the Platinum Trusted Service Award is a significant achievement for our business. Maintaining such a high service rating over several years reflects the trust our customers place in us and the pride our team takes in delivering a consistently high standard of service. As we continue into 2026, we remain fully focused on providing the personal, reliable experience our customers expect and deserve.”
Tony Wheble, CEO at Feefo, congratulated the winners:
“It is a privilege to celebrate companies like The Buy To Let Broker that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, The Buy To Let Broker isn’t just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve.”
