Team Leader – Sarah Mason
Team Leader ⭑⭑⭑⭑⭑
“Motivating the case managers to achieve the very best results, while exceeding the client’s expectations is what it’s all about for me.”
You can also talk to Sarah on 08009499410
Here is a little more about Sarah…
With a never-wavering smile and the dedication of a warrior, our team leader Sarah is the linchpin to our case management team.
Hailing from an extensive background in both customer service and leadership, Sarah joined the company in 2018 having worked in the financial sector for over a decade.
Having finely tuned her team leader skills in her previous role as customer service team leader for national insurer, PaymentShield, Sarah quickly became a much-loved member not only with the team but with clients, lenders & conveyancers alike.
After just a few months with the company, thanks to Sarah’s dedication and clear talent, she was quickly promoted from case manager to team leader.
Overseeing and motivating our busy case management team on a daily basis, whilst simultaneously managing her own caseload, she is the definition of the perfect multi-tasker. Taking each and every challenge in her stride, she is pro-active, knowledgeable and ever praised by her happy clients.
In her spare time, Sarah is a true fitness junkie, with early morning workouts and lunchtime PT sessions to keep active. She also enjoys weekend walks, watching her favourite TV series, eating out and, weather permitting, the odd G&T in her beautiful garden bar.
What our clients say about Sarah…
Duncan immediately understood and responded to our enquiry about re-mortgaging a buy-to-let property, and gave us prompt feedback about the best options available. Our subsequent application to Santander has been processed efficiently and promptly by Duncan and Sarah such that it has taken just over a month from first enquiry to completion. Very satisfied, thank you.
Excellent and prompt service
Before contacting the Buy-To-Let Broker, we had contacted our existing provider and a separate independent broker. While their service was helpful, it didn’t provide us with the solutions we needed. On calling the Buy-To-Let Broker we were asked – “what is the problem you are trying to solve”. That first question made everything else easy and enabled us to proceed with our transaction at speed. The initial broker Steve was meticulous in the options provided and got them to us late on a Friday night. His initial service was complemented by the excellent team structure of case managers that then help you. Most companies tend to pass on work through the company and service deteriorates after the “sales” call. However, the Buy-To-Let-Broker get the whole workflow managed perfectly. Our case managers Sarah and Tom were always helpful and quick to call back as were other members of the team that answered the phones and helped or passed on a message. Well done to you all!
Amazing service from initial sales enquiry to the excellent case management
I dealt with Sarah Mason & Matt Wright, brilliant service!
They took the time to understand my circumstances and gave excellent support all the way through. I was kept informed, I’d highly recommend The Buy to Let Broker & I look forward to using their services in the future.
Tom Headey, Sarah Mason and their team did an outstanding job supporting us with our Buy To Let purchase – from start to finish in its truest sense. Tom took time and care listen to our exacting needs and used expert knowledge to find us the perfect offer and lender. All the team worked swiftly and diligently to answer all our queries and support us at every step. Sarah worked tirelessly to ensure we reached smooth completion of our purchase despite many issues and a looming stamp duty deadline, even picking up emails on days off to ensure nothing was missed! Their understanding of the sector, dedication to client care, and strong existing relationships (meaning they could unblock problems easily through a phone call with lenders, valuers and others) has convinced us as people who have never before used a mortgage broker, to now being sure we would not get another Buy To Let purchase without! A really exceptional service and highly recommended from us. Thank you for all your help Tom, Sarah and all.
Exceptional Service – A Definite Must for Any Buy To Let Mortgage!
Matt Wright, Sarah Mason & Chris Leek in particular are fantastic, can’t recommend highly enough. Extremely helpful and happy to help whenever any last minute problems appear.
Matt Wright, Sarah Mason & Chris Leek are fantastic, can’t recommend enough
This is the third mortgage Steve Walker and Sarah Mason have arranged for me, and once again, their commitment to excellence has been superb. Knowledgeable, responsive, and with a “getting things done” attitude and approach.
Very definitely highly recommended.
Thank you both.
Superb, first-class experience
From start to finish, both Sarah and Steve have been fantastic in following through with mortgage. They gave regular updates and were proactive in following through on any issues.
We couldn’t have asked for a better service from Gary and Sarah at the buy to let brokers team. Really helped keep the stress levels down and went above and beyond to help with our mortgage for our move. Explained in great detail the process and paperwork required to make the whole process straight forward. Would definitely recommend to anyone looking for mortgage advice.
Fantastic service, knowledgeable brokers, very friendly and supportive
Since moving my mortgage business across to Steve and Sarah I have been massively impressed with their professionalism, their ability to source the most suitable product for our needs and equally important, they are a pleasure to work with. Placing mortgages these days is never an easy task but they take so much of the hassle and stress away which allows us to focus on building our property portfolio.
Steve and Sarah are a great team!
Great service. Both Steve and Sarah made the whole process seamless. 10/10