The Buy to Let Broker receives Feefo Platinum Trusted Service Award 2020
After winning the Feefo Gold Trusted Service Award for three years running, the team has now officially been turbocharged to Platinum Trusted Service Award for 2020, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
We are ever striving to give you more and ways to improve our service, that’s why we use independent review service, Feefo, to collect valuable client feedback – the good, the bad and the ugly. You guys have been very generous with your support and we have appreciated all of the honest and frank feedback that we have received over the years, it really has helped to shape the company as we have grown.
Feefo has given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.
Congratulating The Buy to Let Broker on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”
Knowing that the Feefo Awards are rated by our clients makes it even more rewarding to know that we are 2020 Platinum winners. This award comes in a stream of award celebrations having recently been shortlisted for the Mortgage Strategy Awards 2020, Business Moneyfacts 2020 and the British Bank Awards 2020.